How to improve the experience of your AirBnB guest

Advantages of reservation through Airbnb

The hospitality industry is now not limited to the traditional hotels and restaurants rather the serviced and rental buildings whether villas, apartment, castles, tree houses, and private islands, have stormed the industry with new and innovative ways of serving the guests. There are so many companies which specialize and provide the services to the guests but AirBnB has earned a big name in short period of time and is providing trustworthy and estimable services in the stellar way around the world with more than 2 million homes to serve the guest in 190 countries of the world.

Benefits of choosing a host on AirBnB for stay

There are many advantages like it is cost effective and you can save your budget because living in hotels are so expensive and sometimes the hosts offer discounts for longer stays. They not only provide you space rather separate rooms for cooking, living, sleeping and open space for your kids to play and enjoy your BBQ. The best thing you would enjoy is the privacy and you can live like you are living in your home.

Tips for becoming a super host

We all know that there are millions of houses on AirBnB, means million of hosts, and just listing your property doesn’t mean that guests will be referred to you automatically, rather it is a competitive market and you have to compete with your city’s and community’s hosts. There would be hundreds of host within a city and dozens within a community and the guests will choose the one who has a record of best experiences with their past guests. So improving your experience with guest means you are getting more and more reservations and earning revenue endlessly.

Starting from the beginning of the reservation to the departure of the guests i.e. from check-in to the checkout everything counts. The experience is not limited to the services you offer once the guest reaches the home rather the things to do before making them land at your property is more crucial because it is what to make sure that you are ready to serve them and ensure them that you are a responsible host. Following are few tips to build a long lasting and best experience with hosts for hunting more and more guests.

Quick response the key to good experience

Aforementioned; the responsiveness whether in the start or during the stay is always the best indicator of having a good experience. You need to be responsive i.e. replying the guest the moment they want to make a reservation will put a positive image in their mind that you are a welcoming host. But it would be frustrating if you reply after several hours or even after days because sometimes the guest reserves the property at the eleventh hour and if you are late in replying they would switch the host.

The same is once the host has landed at your properly. Make sure that you are available for 24/7 for any quest by the guest. If you are not around the properly than then give your guest a local point of contact.

Be committed to the reservation

Once the reservation has done then avoid from cancellation because this will affect the overall plan of the guests. If there are genuine reasons for cancellation then let them know in advance and if possible refer them to any other host in the community with the same level of services which will help in arranging the trips accordingly otherwise their plans would be affected badly.  

Check-in; the first impression of the host

Putting the guests with simple and clear check in process is always the key to trust and it helps the guest settle instantly because they would be tired of travel and no one wants the hour-long procedure for check in. Receiving the guests with a hand-made personalized sign welcoming them inside the property can give them a long lasting impression. Give them the direction detail and let them know if you are not around and can’t welcome them personally. Tell them who would hand over the keys i.e. it would be in a lock box or the neighbor would do that.

Provide accurate information

Giving wrong information would be destructive on AirBnB for you as a host. Provide the exact information regarding the services you are providing and don’t put fabricated information. Let them know the rules and regulations of the property like a number of guests, smoking and accompanying pets etc. Make sure the services mentioned are operational.

Cleanliness the ultimate thing to consider

Make sure that your property is clean and tidy. For this, you can charge the guest but you need to make sure that the services are uninterrupted. Provide them all the necessary things related to cleanliness. For better cleanliness make a link with cleaners with better repute an experience for regular cleaning.

Stand out from the crowd

Provide some outstanding services which are not part of the ordinary service but providing it prove that you treat the guest not as a guest but as family members and friends. Provide things which are mostly forgotten by the travelers and it totally sucks. Providing things like a phone charger, weather gear, first aid kid, reusable water bottles and language guides etc is the best way to impress the guest and have good experience with them.

Provide the unexpected

Providing the listed services are the responsibility of the host but providing the unexpected is what makes you stand out. Like serving the guest with breakfast-in-bed on the first or the last day could provide the guest with a long lasting impression.

Provide them a collaborative channel

Guests are there in your home to enjoy the spectacular and picturesque spots of the city. But not everyone would be aware of the city’s meccas, therefore, providing with the information and services of the ride by referring them to other services of conveyance and keeping a guide map will help you building a good experience.